Aviation for Women

JUL-AUG 2018

Aviation for Women is the flagship member publication of Women in Aviation International. Articles feature women who have made aviation history, professional development ideas, and current-topic articles.

Issue link: https://afwdigital.epubxp.com/i/995717

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Page 16 of 52

14 AviationforWomen J U L Y / A U G U S T 2 0 1 8 I magine waiting to board your flight and you notice chipped paint or fading paint on the fuselage. Your first thought may be, if they don't keep the outside updated, what happens on the inside? That question weighs heavy on the minds of women whose job it is to keep aircraft exteriors and interiors in tip-top shape. "If you see any aircraft in the field or on the runway and the paint is faded and in bad condition, what is the first thing that pops in your mind?" asks Barbara Baldwin, CEO of Dean Baldwin Paint- ing who has run the company for 35 years. The family-owned com- pany has been in continuous operation since 1965. "The normal re- sponse would be 'The airline must be in financial difficulty. If they can't even keep the paint job up, what about the maintenance?'" Paint is now considered part of aircraft maintenance by the FAA, and requires more scrutiny and oversight from customers as well as regulatory agencies. Women have made steady inroads into all areas of aviation over the past decade, from the boardroom to the maintenance hangar to the cockpit and more. What matters are ability, talent, and a willingness to work hard. In aviation, close doesn't count. Barbara says the business is "extremely competitive," with a rel- atively small number of firms going after the same few accounts. "With the airline mergers and acquisitions, the industry is chas- ing few customers," she explains. "We pride ourselves on our long- term relationships. Once we acquire a customer, we continually work at improving our performance, from quality, communica- tion, compliance training, and to listen to the 'voice of the custom- er' to exceed their expectations. We must stay on top of our game." Baldwin Painting has experienced considerable growth over the past decade. In 2009, the company hit the $10 million gross sales point. "We realized we weren't going to make any significant rev- enue increase unless we added capacity," Barbara recalls. PA I N T I N G T H E S K I E S B Y S A N D R A A R N O U L T Barbara Baldwin, CEO of Dean Baldwin Painʟng has run the com- pany for 35 years.

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